Oracle Observations

December 9, 2010

News from the UKOUG TEBS conference keynote.

Filed under: Uncategorized — bigdaveroberts @ 4:56 pm

Well there were a couple of interesting points from David Callaghan’s Keynote presentation.

Firstly, he pointed out that one analyst had labelled Oracle as being apple-esk. Which he seemed to think was a good thing?

Secondly, he stressed how Oracle support were moving away from a model where you encountered problems, reported the problems to Oracle support and they then helped you to resolve them, to one where your problems were tackled proactively before you were even aware you had a problem.

One thing he didn’t make clear was wither it was Apple corp. or Apple inc. that Oracle aspired to be like, unless this was an indication that they intend to be like both of them, following an increasing number legal claims and counter claims.

However the changes to Oracle support have been plane for all to see over recent years, where they have become less and less inclined to/or capable of resolving customers problems. Additionally, it can be seen that the fixed Metalink without most of us being aware that it was broken.

Ho hum Oracle the product remains brilliant despite it’s best efforts of its Owner.


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